Terms & conditions

1. Rentals and check-in Policy

Depending on the property booked, the minimum stay varies between 1 - 7 days.
Check-in time begins at 5:00 pm. Check-out time is at 10:30 am the day of departure. Unless communicated otherwise with the host.

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2. Guest Registration Requirement

In accordance with Italian law (Article 109 of the Public Security Act), all guests staying at our property are required to provide valid identification upon check-in. This information must be submitted to the local police (Questura) within 24 hours of arrival. To comply with this regulation, guests will be asked to register through Chekin or to present a valid passport or national ID card upon arrival. Failure to provide the necessary documents may result in the cancellation of the booking without a refund.

 

By confirming your reservation, you acknowledge and agree to this mandatory registration process as part of your stay in Italy.

 

3. Rates

Rates are in Euro including applicable taxes and service charges.

 

4. Payment Policy

50% of the total amount of the reservation should be paid to Como Lac SRL straight after booking by bank transfer. Final balance to be paid to Como Lac SRL 14 days before arrival. Cleaning fee (amount depends on accommodation) and damage deposit of 20% of total amount will be added to the bill. The damage deposit will be refunded by bank transfer within in week after check-out if no damage was detected.

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5. Availability and prices

All offers are non-binding and subject to change. The information on the website is provided in good faith and may be subject to adjustments. Como Lac is not legally liable for any obvious errors or omissions on the website. If you notice incorrect information, please inform us. Price changes do not affect reservations that have already been confirmed.

 

6. Content

Como Lac bears no responsibility for information on the website that is obtained from third parties, including but not limited to details about tourist attractions, events, and points of interest in the area.

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7. Applicability of the General Terms and Conditions

The General Terms and Conditions of The Addresses apply to all accommodations offered through the website of The Addresses.

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8. Intellectual property protection

This website and its content are the intellectual property of Como Lac. Any reproduction and/or distribution, in any medium and for any purpose, requires prior written permission from Como Lac. The use of Como Lac brand names and logos is strictly prohibited without prior written consent.

 

9. Applicable Law

Como Lac is an Italian-registered company. Our business and services are governed by the applicable laws of Italy. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Court of Appeal in Milan.

 

Upon your arrival you will find the owner or the person in charge of the check-in who will show you the rules of the property and the operation of the lights and appliances, he will also give you all the information for a hassle free stay.
The accommodation must be left by 9.30 a.m. on the day of departure, unless otherwise stated in the voucher. Please inform the owner of the property as soon as possible if your arrival is delayed. These arrival and departure times ensure to thoroughly clean the property for the next guests.

Security deposit
Upon arrival at the property the customer will have to pay the security deposit as indicated in the accommodation page and/or booking procedure and/or voucher. This deposit will be returned to the customer at the time of departure, after checking the state of the property and after deduction for any damage caused and any additional costs not included in the rental price (for example heating, electricity, Wi-Fi), unless otherwise indicated.
The owner reserves the right to prevent entry to the customer who do not pay the security deposit.
If the customer should bring forward his departure, or if this should occur at a time different to that specified, the owner or his representative are authorized to return the security deposit by post or by bank transfer (having deducted consumption and possible damages) only after having checked the state of the property. In the event of dispute between the customer and the owner for any damage caused to the property or to its furnishings/fittings, during the stay, and where there is need to repair the damage, with consequent payment by invoice, the owner or his representative are authorized to return the security deposit by post, minus the amount of the invoice enclosing copy of the invoice to the client. Anita Villas refuses any liability in the event of dispute regarding the security deposit between the customer and the owner.

“Easy Rent” Insurance Policy
For those accommodations where it is expressly stated, the rental price includes the "Easy Rent" insurance policy in partnership with Europ Assistance Italia.
The "Easy Rent" policy is an insurance policy to cover any damage to the property accidentally caused by guests during their stay, up to a maximum coverage of € 3,000.00 and subject to limitations.
The "Easy Rent" insurance policy is an additional insurance coverage, offered by Anita Villas, which does not replace the payment of the security deposit due upon arrival at the property.
For some accommodations, the "Easy Rent" policy is not available (it cannot be activated).
For all contractual information, please view the general terms and conditions of insurance at the following link: TERMS EASY RENT

Number of guests and their identification
In the page of each accommodation is indicated the maximum number of people that the property can accommodate. This number (adults – children – babies) cannot be exceeded in any way and it must comply with what communicated by the customer at the time of booking (names, surnames and dates of birth of the people who will stay in the property).
Anita Villas must be previously informed of and must approve any substitution or increase in the number of guests, as well as if this is just for a visit or an event (Birthday, Anniversary, Wedding and so on) that may take place on the property during the stay, that must be communicated to the agency and accepted by the owner, who will be required to charge any extra fees.
In the event of changes of the number of people staying or in the arrangement of bedrooms upon arrival, the owner, who has not been previously informed by the agency and who has not agreed to any change, will not be required to fulfil them.
The owner has the right not to accept a number of guests exceeding what notified at the time of booking and in any case exceeding the maximum number of sleeps available. If the owner has power to please the customers, they will still have to pay the required extra fees. Upon arrival the owner will check the personal information of the guests which must correspond to those declared at the time of booking.
In the event that the above-mentioned conditions are not respected, the reservation will be considered canceled and the customer will not be entitled to any refund.

Services included/Paid services
Each accommodation offered by Anita Villas has some services included in the rental price and some paid services. In the page and/or booking procedure of each accommodation is listed what is included or not included in the rental price. Additional services such as mid-week cleaning and extra linen change must be booked prior to arrival.

Car parking
Accommodations are usually equipped with car parking. We ask you to check at the time of booking the type of parking available.

Access roads
Some properties are accessed via private roads, sometimes unpaved and unsuitable for sports cars. Anita Villas shall not be held responsible for any damage caused or resulting from the road conditions. The customer is therefore advised to check before booking if this issue can concern his vehicle.

Costs for heating, electricity, air conditioning (where specified)
These costs, which can be flat rates (fixed weekly or daily) or can be calculated based on consumption, according to the rates in force at the time of stay, are specified in the accommodation page and/or booking procedure and/or voucher and shall be paid to the owner on site.
It is not allowed to use or connect devices with high load voltage, such as (for example) electric bicycles and electric cars, unless previously agreed with the owner of the booked accommodation. The cost for recharging electric / hybrid cars is not included in the rental price and / or in the cost for electricity and must be agreed in advance directly with the owner of the booked accommodation and charged separately and according to consumption.

Pool
Most of the properties offered by Anita Villas has a swimming pool. Many pools are fenced and owners carry out pool maintenance almost every day. Some pools are not fenced. Anita Villas shall not accept any responsibility for guests using these pools. So customer are asked to familiarise with it at the start of the stay, in particular with its depth, entrance and exit points and always make sure children and non-swimmers are safe when using the pool. Swimming pools are not available in all seasons, but only in some periods of the year. Some pools are heated, for which an extra charge may be required. Usually pool opening period is from May to September. Any possible openings outside the indicated period must be agreed with the owner and will require the payment of an extra fee.

Internet access
Many accommodations have internet access. However in some properties the signal may not be optimal due to the location of the accommodation. In case of malfunctioning the owners will do everything possible in order to solve any inconvenience, but we want to specify that some connections could not be proper for works requiring the use or download of a big amount of megabytes and that the simultaneous connection of several devices at the same time can be the cause of general slowdowns of the line.
Anita Villas shall not be held responsible for loss or interruption of internet access. Some properties charge extra fees for these services.

Pets
Pets are welcome at many accommodations. Each accommodation page indicates whether pets are allowed or not. Pet presence and its size shall be notified at the time of booking.
It is possible to bring only one pet, with the agreement of the owner of the property and the confirmation of Anita Villas, unless otherwise agreed.
Pets must have full insurance to guard against damage to the property or third parties. Pets are not allowed in the pool or in the common areas of the facility (apartments). Please do not allow your pet to disturb local residents or children, muzzling your dog if necessary.
Pets and their behaviour is customer's responsibility. Pets must be in compliance with the vaccinations, they must not be left unattended, they are not allowed on furniture (beds and/or sofas) and pet waste must be collected.
The owner may forbid entrance to the property to those customers who will bring with them pets without previous notice at the moment of the reservation. Charge for extra cleaning may be required on site.

Housecleaning
Accommodations are handed over clean and tidy and in good working order.
The owner of the accommodation undertakes to apply the directions provided in the guidelines and protocols for cleaning and disinfection of rooms issued by the national and local authorities for the prevention, management, contrast and control of the COVID-19 emergency in accommodation facilities. The enhanced cleaning standards provide for the implementation of processes and operations for the preparation, cleaning and disinfection of the surfaces and equipment of the accommodation, using approved disinfectants to use against COVID-19 and wearing personal protective equipment.
The customer is required to pay to the owner the amount due for the final cleaning of the accommodation as stated in the accommodation page and/or booking procedure and/or voucher, except for those accommodations in which the final cleaning is included in the rental price. This amount does not include the cleaning of the kitchen corner/kitchen/kitchenette and the garbage disposal, which is the customer's responsibility.
The weekly housecleaning does not include the cleaning of the kitchen. The kitchen shall be left in good hygienic conditions, tidy, as far as possible, and the fridge emptied. If for any reason, even concerning time, guests could not clean the kitchen and tools before their departure, the owner will have the right to ask for an extra fee for kitchen cleaning.
Moreover it's up to the customer to take care of the garbage disposal from the property, unless otherwise indicated, in particular before leaving the accommodation all waste must be stored in the appropriate containers. In the event guests do not comply with the garbage disposal, the owner will have the right to ask for an additional fee for this service.
The property shall be left in good hygienic conditions in all of its components and furnishings. If not the case, the customer shall pay the owner the cost necessary for the cleaning.

Pool and park maintenance
Pools and gardens enclosed to the property are subject to continuous maintenance that the owner or his delegate will carry out on the days and in the ways that will be communicated to the customers upon their arrival. All interventions will be carried out trying to bring the least inconvenience to the guests.
We ask you for kind cooperation in accepting the presence, as discreet as possible, of the same.

Exceptional maintenance and intervention
In the event of exceptional maintenance or intervention necessary for the good continuance of the holiday, customers may not in any circumstances prevent access of the owner or the manager of the facilities to the property or the accommodation. It is understood that the owner will always provide prior notice and ask for the presence of the guests. In case guests could not be present during the work execution, the owners or their representative can always enter the accommodation, if needed, to carry out any necessary repair service.

Tourist tax
Based on Art. 4 of the Legislative Decree no. 23 of 14th March 2011 all the Italian towns which are considered as tourist destinations can apply the tourist tax used to finance interventions in the tourism sector, including improving tourist facilities, maintenance, use and recovery of cultural and environmental heritage, and local public services.
This tax is applied to each overnight stay (cost per person/night), and the amount (a variable cost generally between € 0,50 and 3,00 € per person per night) are established by the individual municipality where the property is registered. Possible exemptions (children under 14, disabled people, etc.) might be applied.
This tax, if due to the municipality where the property is located, will be indicated in the accommodation page and/or booking procedure and/or voucher and shall be paid in cash to the owner on the day of arrival.

0-24 Months babies
Most of the accommodations is equipped with a baby cot and a baby high chair.
The agency kindly ask customers to communicate the request for a cot and/or for a high chair at the time of booking and in any case at least 30 days before the arrival. Children who fall into this category are infants under the age of 2.
Most of the accommodations offers the first cot and the first high chair free of charge. The request for additional cots or high chairs must be examined by the agency in agreement with the owner of the property and for it may be required to pay an extra fee.

Final tips
One of the great attractions of our accommodations is their location, in the countryside. This, of course, is also the natural habitat of many animals and insects. Anita Villas shall not be held responsible for the presence of animals and insects in the area, however we advise you to use a repellent and pay attention to organic waste that attracts insects. Moreover in summer animals can be attracted by any source of water. To help keep your accommodation free of insects and animals, don’t leave food out on tables and often empty the organic waste bin. Also use insect screens and keep doors and windows closed to prevent insects from entering.